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Posted in Facebook, Interactive marketing / advertising, Social Media, Twitter | Tagged 2011-2012 trends, altitude branding, amber naslund, andy hanselman, bia kelsey, brian solis, contingency planning, customers, ecommerce, fashion retailers, lauren indvik, les luchter, listening, monitoring dashboard, new normal, operational plan, reputation management, retailers, smb, social customer, social media examiner, social media explorer, social media monitoring, social media today, stephanie schwab, tony ahn